Jonathan Mack
About Jonathan Mack
Jonathan Mack is an Enterprise Customer Success Manager at TouchBistro, where he has worked since 2021. He holds a Bachelor's degree in American Studies from the University of Maryland and has extensive experience in customer success roles across various companies.
Work at TouchBistro
Jonathan Mack has been serving as the Enterprise Customer Success Manager at TouchBistro since 2021. He operates in a hybrid work environment based in Los Angeles, California. In this role, he focuses on ensuring customer satisfaction and success for enterprise clients. His responsibilities include guiding customers through transitions and addressing any issues that may impact productivity. Jonathan leverages his experience to maximize the benefits for clients while minimizing disruptions.
Previous Experience in Customer Success
Before joining TouchBistro, Jonathan Mack worked at Cappstone Inc. as a Customer Success Manager from 2020 to 2021. In this position, he was responsible for managing client relationships and ensuring their success with the company's products. Prior to that, he held multiple roles at No More Dirt, Inc., starting as an Account Manager from 2015 to 2018 and advancing to Senior Account Manager from 2019 to 2021. His experience in these roles contributed to his expertise in customer success management.
Education and Expertise
Jonathan Mack studied at the University of Maryland, where he earned a Bachelor’s degree in American Studies from 2005 to 2008. His educational background provides him with a strong foundation in understanding diverse perspectives and effective communication, which are essential skills in customer success management.
Skills in Account Management
Throughout his career, Jonathan has demonstrated proficiency in utilizing tools such as SalesForce and TaskRay to track progress and performance against established goals for each account. He has served as an escalation point for issues affecting client satisfaction and productivity, showcasing his ability to manage complex client needs effectively.