Jose Gregorio Bello Ordozgoitti
About Jose Gregorio Bello Ordozgoitti
Jose Gregorio Bello Ordozgoitti is a Payment Operations Technician at TouchBistro in Toronto, Canada, with a background in systems engineering and management information systems. He has over a decade of experience in customer service and technical roles, including eight years as a System Engineer at the Consejo Nacional Electoral in Venezuela.
Current Role at TouchBistro
Jose Gregorio Bello Ordozgoitti serves as a Payment Operations Technician in PRDCT at TouchBistro, a position he has held since 2019. In this role, he collaborates with internal teams to effectively resolve complex customer issues. He focuses on enhancing customer experience through proactive measures and handles escalations and queries, making necessary adjustments and producing supporting documentation. His work contributes to the overall efficiency of payment operations within the organization.
Previous Experience at Consejo Nacional Electoral
Before joining TouchBistro, Jose worked at the Consejo Nacional Electoral in Caracas, Venezuela, as a System Engineer from 2008 to 2016. During his eight years there, he gained valuable experience in system engineering, contributing to various projects and initiatives that supported the electoral process in Venezuela. This role provided him with a strong foundation in technical problem-solving and system management.
Educational Background in Computer Engineering
Jose Gregorio Bello Ordozgoitti has an extensive educational background in computer engineering. He earned a Bachelor's Degree in Systems Engineering from Universidad Nacional Experimental Politécnica de la Fuerza Armada, completing his studies from 2003 to 2008. He furthered his education with a Master's in Systems Management from Universidad Metropolitana in Venezuela, studying from 2010 to 2012. Additionally, he attended George Brown College, where he achieved a Postgraduate Certificate in Wireless Networking and System Security Analysis from 2017 to 2018.
Focus on Customer Experience
In his current role, Jose maintains a strong focus on enhancing customer experience. He actively seeks to resolve customer issues and improve service delivery through proactive measures. His commitment to understanding relevant products, processes, and policies ensures that he remains knowledgeable and effective in addressing customer needs.
Technical Skills and Knowledge
Jose Gregorio Bello Ordozgoitti possesses a high degree of up-to-date knowledge on relevant products, processes, and policies related to payment operations. His technical skills are complemented by his educational background and professional experience, allowing him to handle escalations and queries efficiently. He produces necessary documentation to support his work, ensuring clarity and compliance within the operational framework.