Joshua Fernandes
About Joshua Fernandes
Joshua Fernandes is an Account Manager at TouchBistro in Toronto, Ontario, with a background in sport management and a strong commitment to community involvement and inclusiveness. He has accumulated extensive experience in customer service and sales roles across various organizations since 2014.
Work at TouchBistro
Joshua Fernandes has been serving as an Account Manager at TouchBistro since 2022. In this role, he is responsible for managing client relationships and ensuring customer satisfaction. His position involves collaborating with various teams to enhance service delivery and support the growth of the company. TouchBistro is known for its innovative restaurant management solutions, and Fernandes contributes to its mission by leveraging his customer service experience.
Previous Experience in Sales Development
Prior to his role at TouchBistro, Joshua Fernandes worked as a Sales Development Representative at Falcon.io from 2021 to 2022. He spent 7 months in this position, where he focused on generating leads and supporting sales initiatives. Additionally, he held a similar role at Truffle | Smart Restaurant Platform for 4 months in 2021. These experiences provided him with valuable insights into sales processes and customer engagement.
Education and Expertise
Joshua Fernandes earned a Bachelor's of Sport Management, Honours, from Brock University, completing his studies from 2015 to 2019. His educational background in sport management aligns with his passion for community involvement and inclusiveness. This foundation has equipped him with knowledge and skills applicable to both sports and business environments.
Background in Community Engagement
Joshua Fernandes has a strong background in community engagement, particularly through his work with the Toronto Inner-City Rugby Foundation (TIRF). He served as both Programs and Outreach Coordinator and Administrative Coordinator from 2018 to 2021. His roles involved developing programs that promote inclusiveness, especially for people of colour in sports and the workplace. This commitment to community service reflects his dedication to fostering positive social impact.
Customer Service Experience
With 7 years of customer service experience, Joshua Fernandes has developed a range of skills that enhance his professional capabilities. His tenure at Foot Locker as a Sales Lead from 2014 to 2021 contributed significantly to his understanding of customer relations and service excellence. This extensive experience in customer-facing roles supports his effectiveness in his current position at TouchBistro.