Justin Guimond, Ba, Capm
About Justin Guimond, Ba, Capm
Justin Guimond is a Client Success Manager and Team Lead at TouchBistro, with a background in project management and community program management. He has held various roles in client success and program coordination, and he possesses a strong foundation in communication and relationship management.
Current Role at TouchBistro
Justin Guimond serves as the Client Success Manager and Team Lead at TouchBistro, a position he has held since 2023 in Vancouver, British Columbia. In this role, he focuses on ensuring client satisfaction and success, leveraging his extensive experience in client management. He previously worked at TouchBistro as a Senior Implementation Consultant from 2018 to 2021, where he contributed to the successful implementation of software solutions for clients.
Previous Experience at TouchBistro
Before his current role, Justin Guimond worked at TouchBistro as a Senior Implementation Consultant for three years, from 2018 to 2021. His responsibilities included guiding clients through the implementation process of the company's software solutions. His experience in this role laid a strong foundation for his subsequent position as Client Success Manager.
Education and Certifications
Justin Guimond holds a Bachelor of Arts degree with a major in Religion, Literature, and the Arts, and a minor in Philosophy from The University of British Columbia, which he completed from 2008 to 2010. He also studied at Instructing.com, where he achieved the Certified Associate in Project Management (CAPM) in 2018. Additionally, he studied Entrepreneurship at the British Columbia Institute of Technology and earned a Diploma in Liberal Arts from Corpus Christi College.
Background in Community Program Management
Justin Guimond has a background in community program management, which enhances his ability to engage with diverse clients and stakeholders. This experience is instrumental in his current role, where effective communication and relationship management are critical. His diplomatic and results-oriented approach aids in fostering successful outcomes in team environments.
Diverse Marketing Experience
Justin Guimond possesses a diverse background in out-of-home (OOH) and experiential marketing. This experience complements his role in client success management, allowing him to apply best practices from the Project Management Institute's body of knowledge in SaaS implementation. His varied experiences contribute to his effectiveness in managing client relationships and ensuring successful project outcomes.