Khalid Dini
About Khalid Dini
Khalid Dini is a Payments Operation Specialist with a background in technical support and product specialization. He has experience in managing payment processes and ensuring data integrity, having worked for several companies in the Toronto area.
Work at TouchBistro
Khalid Dini currently serves as a Payments Operation Specialist at TouchBistro, a role he has held since 2021. In this position, he focuses on managing customer payment issues, ensuring smooth operations within the payments department. Khalid collaborates with external partners and various internal departments to resolve complex payment challenges effectively. His work is essential in maintaining operational efficiency and enhancing customer satisfaction.
Previous Experience in Technical Support
Before joining TouchBistro, Khalid worked at Jobber as a Product Specialist from 2020 to 2021. His earlier experience includes a two-year tenure at ecobee as a Technical Support Specialist from 2018 to 2020. In these roles, he developed skills in customer service and technical problem-solving, which contributed to his expertise in managing customer inquiries and support processes.
Background in Security Services
Khalid's career began at First Security Protection Services, where he worked as a Concierge from 2016 to 2018. This role provided him with valuable experience in customer interaction and service delivery, laying the groundwork for his subsequent positions in technical support and operations.
Education and Expertise
Khalid studied Information Technology at Ryerson University, where he earned a Bachelor of Commerce in Business Technology Management from 2014 to 2018. He also completed a program at NPower Canada, achieving a certification in Information Technology in 2018. Additionally, he obtained the Google Cloud Associate Engineer Certification from NPower in 2022. His educational background supports his expertise in managing the adjudication process and ensuring compliance with data integrity and security policies.
Skills in Payment Operations
Khalid possesses expertise in optimizing the time to go live for customers by managing the adjudication process and addressing inactive merchants. His role requires a strong understanding of payment systems and compliance with security policies, which he ensures while maintaining the confidentiality of customer information.