Lance T.
About Lance T.
Lance T. is a Product Support Technician (Tier 1) at TouchBistro, where he has worked since 2021. He has a diverse background in customer support, military service, and education in business and aviation.
Work at TouchBistro
Lance T. has been employed at TouchBistro as a Product Support Technician (Tier 1) since 2021. In this role, he focuses on enhancing the customer experience by proactively identifying improvements. He collaborates with both internal and external teams to resolve customer issues effectively. Lance has also developed new onboarding documentation for technicians and specialists, ensuring a smoother transition for new hires. Additionally, he has trained and mentored over 20 new Product Support Technicians, contributing to the overall efficiency and knowledge base of the team.
Education and Expertise
Lance T. has a diverse educational background. He studied Criminal Justice and Corrections at Humber College, completing the Community and Justice Program from 2018 to 2019. He then pursued an Ontario College Diploma in Aviation/Airway Management and Operations at Seneca College from 2019 to 2021. Most recently, he earned a Master of Business Administration (MBA) from the Australian Institute of Business in 2022. This combination of education equips him with a broad understanding of various fields, enhancing his professional capabilities.
Background
Lance T. has a varied work history that includes roles in different sectors. He began his career in the Canadian Armed Forces as an Artillery Soldier in 2013, where he has served for over 11 years. He also worked as a Fitness Advisor and Sales Representative at GoodLife Fitness for six months in 2015-2016. His experience extends to a brief role as a Streetview Driver at Google in 2020 and as an Assistant Maintenance Manager at Triluxury Automotive for four months in 2015-2016. Additionally, he serves as a Junior Motorcycle Instructor at Learning Curves Motorcycle Safety Schools since 2020.
Achievements
Throughout his career, Lance T. has made significant contributions in various roles. At TouchBistro, he has developed onboarding documentation that aids in the training of new technicians. He has also taken an active role in mentoring, having trained over 20 new Product Support Technicians. His ability to provide support to higher-tiered clientele with software and hardware knowledge demonstrates his commitment to customer service and technical support.