Manpreet Bal
About Manpreet Bal
Manpreet Bal is a Product Support Technician at TouchBistro, where he has worked since 2021. He has a background in web design and development, along with experience in technical support and customer service across various roles in the computer software industry.
Work at TouchBistro
Manpreet Bal has been employed at TouchBistro as a Product Support Technician since 2021. In this role, he provides technical support and assistance to users of the company's software products. His responsibilities include troubleshooting issues, guiding customers through software functionalities, and ensuring a positive user experience.
Education and Expertise
Manpreet Bal holds a Graduate Certificate in Web Design and Development from Conestoga College, where he studied from 2018 to 2019. He also earned a Bachelor's degree in Computer Applications from Panjab University, Chandigarh, from 2014 to 2017. His expertise includes ITIL and Customer Relationship Management (CRM), which supports his roles in technical and customer support.
Background in Technical Support
Prior to his current position, Manpreet worked at Gatestone & Co. as a Technical Support Representative from 2020 to 2021. He has a demonstrated history in the computer software industry, with experience in various technical support roles that enhance his problem-solving skills and customer interaction capabilities.
Previous Work Experience
Before joining TouchBistro, Manpreet held several positions that contributed to his diverse skill set. He worked as a Frontend Web Developer on a freelance basis from 2019 to 2020. Additionally, he served as an Assistant Supervisor at Tim Hortons for 11 months in 2018 and as a Security Guard at KingsGuard Security Inc. and Securitas Mobile Canada in 2019.
Communication Skills
Manpreet Bal has a strong background in communication skills, particularly in technical and customer support roles. His ability to convey complex information clearly and effectively is essential in his current role at TouchBistro, where he interacts with customers to resolve issues and provide guidance.