Marco C.
About Marco C.
Marco C. is a Product Support Technical Specialist - Tier 2 at TouchBistro in Toronto, Ontario, Canada, with a background in hospitality and information technology. He holds a Bachelor of Arts in Sociology from the University of Toronto and has experience in various roles, including bartending and technical support.
Work at TouchBistro
Marco C. currently serves as a Product Support Technical Specialist - Tier 2 at TouchBistro, a position he has held since 2022. His role involves providing advanced technical support to customers, ensuring they have a seamless experience with the company's products. Prior to this, he worked as a Product Support Technician - Tier 1 at TouchBistro from 2020 to 2022, where he developed foundational skills in customer support and technical troubleshooting.
Education and Expertise
Marco C. has a diverse educational background. He studied Sociology at the University of Toronto, earning a Bachelor of Arts degree. Additionally, he completed a Junior IT Analyst program at Npower Canada, focusing on Information Technology. He also studied Web Development at Juno College of Technology. His expertise includes using project management tools such as Scrum and Gantt charts, which enhance workflow optimization.
Background in Hospitality
Before transitioning to the IT field, Marco C. gained extensive experience in the hospitality industry. He worked as a Lead Bartender at Holt Renfrew and as a Bar Supervisor and Inventory Lead at stackt, both in 2020. His previous roles include bartending positions at Buca Yorkville, The Spoke Club, and BarChef. This background has equipped him with strong adaptability skills and a customer-focused approach.
Career Progression
Marco C.'s career progression reflects a blend of hospitality and technical support roles. He began his career in the hospitality sector, where he worked in various bartending and serving positions from 2015 to 2019. His transition to IT began in 2020 with his role at TouchBistro, where he steadily advanced from Tier 1 to Tier 2 support. This journey showcases his ability to adapt and grow in different professional environments.
Skills and Attributes
Marco C. possesses strong adaptability skills, developed through his diverse experiences in both hospitality and IT. He combines empathy with critical thinking, enhancing his customer support capabilities. His technical knowledge, paired with his background in service-oriented roles, allows him to effectively address customer needs and solve problems in a timely manner.