Megan Macaulay
About Megan Macaulay
Megan Macaulay is a Senior Manager of Product Operations at TouchBistro, where she has worked since 2022. She has extensive experience in program management and customer support, having held various roles at organizations such as LMN and Igloo Software.
Work at TouchBistro
Megan Macaulay serves as the Senior Manager of Product Operations at TouchBistro since 2022. In this role, she focuses on enhancing product operations and ensuring effective implementation of strategies that align with the company's goals. Her experience in managing product operations allows her to contribute significantly to the organization's success in the competitive restaurant technology sector.
Previous Experience at Communitech
Before joining TouchBistro, Megan worked as a Program Manager at Communitech for five months in 2018. During her time there, she contributed to various initiatives aimed at supporting technology companies in the Kitchener, Ontario area. This role provided her with valuable insights into the technology ecosystem and the challenges faced by startups.
Career at LMN (Landscape Management Network)
Megan held multiple positions at LMN (Landscape Management Network) from 2015 to 2021. She started as Manager of Customer Support, later becoming Senior Program Manager for Customer Implementation & Training, and then served as Director of Implementation & Education. Her final role at LMN was Director of Customer Experience. Throughout her tenure, she focused on enhancing customer satisfaction and streamlining implementation processes.
Education and Expertise
Megan Macaulay earned a Bachelor of Honours in Business Communications from Brock University, where she studied from 2007 to 2012. Her academic background equips her with strong communication skills and a solid understanding of business operations, which she applies in her professional roles. Her expertise includes customer success management and product operations.
Coaching and Mentoring Passion
Megan is dedicated to coaching and mentoring individuals within organizations to foster growth opportunities. She emphasizes the importance of developing talent and enabling team members to reach their full potential. This commitment to mentorship reflects her belief in the value of nurturing skills and capabilities in the workplace.