Michael Mc Farlane
About Michael Mc Farlane
Michael McFarlane is the Director of Customer Success Optimization at TouchBistro, where he has worked since 2021. He has held various roles in customer support and technical services, including positions at Aon Hewitt and Metroland.
Current Role at TouchBistro
Michael Mc Farlane serves as the Director of Customer Success Optimization at TouchBistro, a position he has held since 2021. In this role, he focuses on enhancing customer satisfaction and optimizing support processes. His leadership aims to ensure that customers receive effective solutions and support, contributing to the overall success of the company.
Previous Experience at TouchBistro
Michael Mc Farlane has held multiple positions at TouchBistro. He started as a Technical Support Specialist from 2017 to 2018, where he provided technical assistance to customers. He then advanced to Team Lead - Product Support from 2018 to 2019, overseeing a team dedicated to product-related customer inquiries. Following this, he served as Manager - Customer Success Optimization from 2019 to 2021, where he worked on strategies to improve customer success initiatives.
Experience at Aon Hewitt
Michael Mc Farlane worked at Aon Hewitt in various capacities. He began as a Client Support Services representative from 2012 to 2013, providing support to clients. He then transitioned to the role of Client Analyst from 2013 to 2016, where he analyzed client needs and contributed to service improvements.
Background in Digital Systems
Before his roles in customer support, Michael Mc Farlane worked at Metroland as a Digital Systems Technician from 2007 to 2012. In this position, he was responsible for maintaining and supporting digital systems, which provided him with a strong technical foundation that he later applied in his customer support roles.