Micheal Truong
About Micheal Truong
Micheal Truong is a Team Lead in Product Implementation Solutions at TouchBistro, where he has worked since 2018. He has a diverse background in technical support and product installation, managing a team of technicians and enhancing product offerings.
Current Role at TouchBistro
Micheal Truong currently serves as Team Lead for Product Implementation Solutions at TouchBistro. He has held this position since 2019 and manages a team of approximately 10-15 Product Installation Technicians. His responsibilities include overseeing the installation process for VIP and Enterprise grade clients, ensuring high-quality service delivery. In addition to team management, he designs and implements new processes within the current CRM system to enhance operational efficiency.
Previous Experience at TouchBistro
Prior to his current role, Micheal worked at TouchBistro as a Product Software Support Technician from 2017 to 2018. In this position, he provided technical support and assistance for software-related issues. He later transitioned to the role of Product Installation Technician in 2018, where he continued to develop his expertise in product implementation and client support.
Technical Support Background
Micheal has a background in technical support, having worked at Teleperformance in various capacities. He served as a Supervisor for the Technical Support Department in 2017 and as a Tier 1 Technical Support Representative from 2016 to 2017. These roles equipped him with skills in managing support teams and addressing customer technical inquiries effectively.
Education and Training
Micheal studied at Durham College, where he earned an Advanced Game Development Diploma. His studies, which took place from 2008 to 2011, included Animation, 3D Modelling, UDK, 2D Arts, and Flash. This educational background provided him with a strong foundation in creative and technical skills applicable to his career.
Early Career Experience
Micheal's early career included various roles in the food production and administrative sectors. He worked at Gay Lea Foods in multiple positions, including Production Line Worker, Machine Operator, and Material Handler, from 2013 to 2016. Additionally, he served as an Administrative Assistant/Receptionist at The Royal Conservatory of Music from 2006 to 2008, gaining valuable experience in customer service and operational support.