Mike Rakoczy MBA, Cma, Cpa
About Mike Rakoczy MBA, Cma, Cpa
Mike Rakoczy is a Senior Director of Customer Operations at TouchBistro, where he leads a team of over 100 individuals. He has extensive experience in customer operations, having previously held senior roles at Rogers Communications and Halton Healthcare.
Work at TouchBistro
Mike Rakoczy serves as the Senior Director of Customer Operations at TouchBistro, a position he has held since 2022. In this role, he leads a team of over 100 individuals, focusing on enhancing customer service and operational efficiency. His leadership emphasizes the implementation of innovative strategies to improve customer experience within the hospitality sector.
Previous Experience at Rogers Communications
Prior to his current role, Mike Rakoczy worked at Rogers Communications as a Senior Manager in Operations, Transformation & Strategy from 2016 to 2022. During his six years at the company, he was responsible for overseeing operational strategies and driving transformation initiatives in Toronto, Ontario, Canada.
Experience at Halton Healthcare
Mike Rakoczy was employed at Halton Healthcare as a Project Analyst in Business Development from 2014 to 2016. In this role, he contributed to various projects aimed at enhancing business operations and development strategies in Oakville, Ontario.
Education and Expertise
Mike Rakoczy holds a Bachelor of Arts (B.A.) in Psychology from the University of Central Florida, where he studied from 2001 to 2005. He also earned a Master's Degree in Business Administration and Management from the Schulich School of Business at York University, completing his studies from 2012 to 2014. His educational background supports his expertise in defining and implementing tiered omni-channel service and support strategies.
Focus on Transformation and Innovation
In his professional roles, Mike Rakoczy has maintained a strong focus on transformation and innovation initiatives within customer operations. His approach aims to enhance service delivery and operational effectiveness, ensuring that organizations adapt to evolving customer needs and market demands.