Orlando Nord
About Orlando Nord
Orlando Nord serves as the BPO Lead at TouchBistro, where he has worked since 2024. He has a diverse background in customer support and management, with previous roles at Orlando Management AG and VIP Travel Experience LLC.
Work at TouchBistro
Orlando Nord currently serves as BPO Lead at TouchBistro, a position he has held since 2024. He operates remotely from Toronto, Ontario, Canada. Prior to this role, he worked as Interim Manager Professional Services for six months in 2023 and as Senior Team Lead Product Support for three years from 2020 to 2023. His experience at TouchBistro reflects a commitment to enhancing customer support and operational efficiency within the organization.
Previous Experience
Before joining TouchBistro, Orlando Nord worked at Orlando Management AG as Support Manager E-commerce from 2020 to 2021. He also held roles at VIP Travel Experience LLC, where he served as Team Lead Travel from 2016 to 2017 and Customer Experience Manager from 2017 to 2020. Additionally, he worked at Katana Productions as Senior Systems Software Engineer for eight years, from 2007 to 2015, in Venezuela.
Education and Expertise
Orlando Nord has a diverse educational background. He studied at Seneca Polytechnic, earning a Post Graduate diploma in Global Hospitality Business Development in 2019 and a diploma in Tourism Operations in 2018. He also attended Queen's University, where he achieved a Graduate Diploma in Immigration and Citizenship Law from 2022 to 2023. His education supports his expertise in customer support and business development.
Professional Focus and Skills
Orlando Nord focuses on data-driven decision-making to inform strategies in customer support. He adapts to industry trends and emphasizes the importance of empowering businesses to enhance customer experiences. His passion for innovation is evident in his initiatives aimed at integrating emerging AI technologies into customer support practices.
Engagement and Networking
Orlando Nord is enthusiastic about engaging with professionals in the customer support field. He values learning from diverse perspectives and remains committed to staying informed about the evolving landscape of customer service. His approach fosters collaboration and knowledge sharing among industry peers.