Palwindar Sidhu
About Palwindar Sidhu
Palwindar Sidhu is a QA Analyst currently working at TouchBistro in Toronto, Ontario, Canada. He has a background in technical support and networking, with previous roles at TouchBistro and Seneca College.
Current Role as QA Analyst
Palwindar Sidhu has been working as a QA Analyst at TouchBistro since 2021. In this role, he is responsible for ensuring the quality and functionality of software products. His work involves testing applications, identifying bugs, and collaborating with development teams to enhance product performance. His experience in product support has equipped him with a comprehensive understanding of user needs and software requirements.
Previous Experience at TouchBistro
Palwindar Sidhu held multiple positions at TouchBistro prior to his current role. He worked as a Product Support Technician from 2018 to 2019 and then as a Tier 2 Product Support Technician from 2019 to 2021. In these roles, he provided technical support to customers, resolved product issues, and contributed to improving customer satisfaction through effective problem-solving.
Education and Technical Skills
Palwindar Sidhu studied at Seneca College, where he earned a Diploma in Computer Networking and Technical Support from 2016 to 2018. His education provided him with a solid foundation in networking concepts and technical support. He possesses expertise in configuring and managing Apache Web Server and LAMP deployments, as well as skills in vulnerability testing and understanding network attacks. He is also proficient in using Wireshark for network diagnostics.
Experience at Seneca College
Palwindar Sidhu worked in various roles at Seneca College in 2017. He served as an Administrative Assistant at the Seneca Student Federation for four months, where he supported student activities and administration. Additionally, he worked as an Office Assistant at the Seneca Recreation Centre and as a Food Bank Administrator/Event Coordinator, contributing to campus community services.
Sales Experience at Freedom Mobile
Before his technical roles, Palwindar Sidhu worked as a Sales Associate at Freedom Mobile from 2017 to 2018. In this position, he engaged with customers, promoted products, and provided assistance in selecting mobile services. This experience enhanced his customer service skills and understanding of the telecommunications industry.