Pankaj Rai
About Pankaj Rai
Pankaj Rai is a Product Support Technician currently employed at TouchBistro in Toronto, Ontario, Canada. He has a background in engineering and has held various roles in customer service and technical support across Canada and India.
Work at TouchBistro
Pankaj Rai has been employed at TouchBistro as a Product Support Technician since 2021. In this role, he is responsible for providing technical support and assistance to customers, ensuring that they have a positive experience with the company's products. His position involves troubleshooting issues, guiding users through solutions, and collaborating with other teams to enhance product functionality.
Previous Experience in Customer Service
Prior to his current role, Pankaj Rai worked at Domino's as a Customer Service Representative from 2019 to 2021 in Montreal, Quebec. During his two years there, he developed skills in customer interaction and problem resolution, contributing to customer satisfaction and operational efficiency. He also held a position at Avanti AutoSpa as a Car Detailer & Line Manager during the same period.
Experience at Sherweb
In 2021, Pankaj Rai served as an M365 Enterprise Technical Advisor III at Sherweb for 11 months in Quebec, Canada. His responsibilities included providing technical guidance and support for Microsoft 365 products, assisting clients in optimizing their use of these services, and addressing technical inquiries.
Educational Background
Pankaj Rai studied at Punjab Technical University, where he earned a Bachelor of Engineering (BE) in Electrical, Electronic and Communications Engineering Technology/Technician from 2015 to 2018. He also attended Institut supérieur d’informatique ISI, obtaining an Associate's degree in Computer Systems Networking and Telecommunications from 2019 to 2021.
Training Specialist Role
Before his tenure at Sherweb, Pankaj Rai worked as a Training Specialist at ITRONIX SOLUTION for five months in 2018 in Jalandhar, Punjab, India. In this role, he was responsible for developing and delivering training programs, enhancing the skills of participants in various technical areas.