Paul Vitely Chow
About Paul Vitely Chow
Paul Vitely Chow is a Product Support Technician Tier 2 at TouchBistro, where he has worked since 2019. He specializes in customer support, training Tier 1 technicians, and resolving complex cases in both Spanish and English.
Work at TouchBistro
Paul Vitely Chow has been employed at TouchBistro as a Product Support Technician Tier 2 since 2019. In this role, he administers training and provides feedback to Tier 1 technicians, enhancing their customer support capabilities. He proactively identifies methods to improve the customer experience, contributing to better service delivery. Prior to his current position, he worked as a Product Support Technician from 2018 to 2019, where he developed skills in troubleshooting and configuring hardware for reservations, wireless networks, printers, and payment devices.
Education and Expertise
Paul studied at NPower Canada in 2017, completing a program that lasted for 0 months. This educational background has contributed to his technical expertise in customer support and product troubleshooting. His experience in the field has allowed him to develop a strong skill set in resolving customer issues and enhancing service delivery.
Background
Before joining TouchBistro, Paul worked at Imagine Cinemas as a Manager from 2015 to 2018 in the Toronto, Canada Area. This role provided him with management experience and skills that he later applied in his technical support roles. His transition from management to technical support showcases his versatility and adaptability in different work environments.
Achievements
Paul has achieved over 100 perfect survey scores submitted by customers, indicating a high level of customer satisfaction in his support role. He resolves escalated cases in both Spanish and English, ensuring effective program and system operations for mission-critical customer needs. His contributions have significantly impacted the overall customer experience at TouchBistro.