Pooja Rajput
About Pooja Rajput
Pooja Rajput is an IT Support Specialist at TouchBistro in Toronto, Ontario, where she has worked since 2020. She has a background in Wireless Networking and Network and System Security Analysis, and has previously held roles in technical support and supervision.
Work at TouchBistro
Pooja Rajput has been employed at TouchBistro as an IT Support Specialist since 2020. In this role, she is responsible for providing technical support and assistance to users. Her duties include onboarding and offboarding users, ensuring smooth transitions, and maintaining optimal performance of software systems. Pooja also offers coaching and guidance to junior team members, contributing to their professional development within the IT support team.
Previous Experience in IT Support
Before joining TouchBistro, Pooja Rajput worked as a Technical Analyst at Edisoft Inc from 2019 to 2020. In this position, she gained valuable experience in technical support and analysis. Prior to that, she served as a Supervisor at Second Cup from 2018 to 2019, where she developed her leadership skills and customer service expertise.
Education and Expertise
Pooja Rajput holds a Bachelor of Engineering in Electronics and Communications Engineering from Government Engineering College, Patan, completed between 2012 and 2016. She furthered her education at George Brown College, where she achieved two Post Graduate certificates: one in Wireless Networking from 2017 to 2018 and another in Network and System Security Analysis from 2018 for 11 months. This educational background provides her with a strong foundation in IT and networking.
Coaching and Team Development
In her current role at TouchBistro, Pooja Rajput is actively involved in coaching and guiding junior team members in IT support. This responsibility highlights her commitment to fostering a collaborative work environment and enhancing the skills of her colleagues. Her experience and knowledge in IT support contribute to the overall effectiveness of the team.
Technical Skills and Responsibilities
Pooja Rajput is responsible for maintaining, upgrading, and replacing software systems to ensure optimal performance. Her technical skills enable her to address various IT challenges effectively. She plays a crucial role in ensuring that users have access to reliable and efficient technology solutions.