Rahul Raj Rai
About Rahul Raj Rai
Rahul Raj Rai is a Product Support Technician currently employed at TouchBistro in Toronto, Canada. He has a background in wireless networking and electrical engineering, with prior experience at Freedom Mobile and Nokia Networks.
Current Role at TouchBistro
Rahul Raj Rai has been employed as a Product Support Technician at TouchBistro since 2021. In this role, he utilizes his technical skills to assist customers with product-related inquiries and issues. His responsibilities include troubleshooting and resolving technical problems, ensuring customer satisfaction, and maintaining service level agreements. His experience in customer support services contributes to his ability to build rapport with clients.
Previous Experience at Freedom Mobile
Prior to his current role, Rahul worked at Freedom Mobile as a Retail Specialist from 2019 to 2020 for 11 months in the Toronto, Canada Area. He later transitioned to the position of Keyholder, where he has been employed since 2020. In these roles, he gained valuable experience in customer service and retail operations, enhancing his skills in managing customer relationships and meeting business objectives.
Educational Background
Rahul Raj Rai studied at George Brown College, where he earned an Ontario graduate certificate in Wireless Networking in 2019. His education spanned 11 months and provided him with foundational knowledge in network technologies. Additionally, he holds a Bachelor’s Degree in Electrical, Electronics, and Communications Engineering from Sant Longowal Institute of Engineering & Technology, which he completed from 2014 to 2017.
Technical Skills and Expertise
Rahul possesses hands-on experience in configuring Cisco IOS on routers and switches. He has a solid background in data communication and network management, with familiarity in various protocols including RIP, OSPF, EIGRP, and BGP. Furthermore, he demonstrates expertise in the administration of Windows Server 2019, particularly in DNS and DHCP management. His technical skills are complemented by his experience in managing proprietary wireless networks using specialized tools.
Early Career at Nokia Networks
Rahul began his career as a Summer Trainee at Nokia Networks in 2015, where he worked for one month in the Karnal Area, India. This early experience provided him with exposure to the telecommunications industry and foundational skills in networking and technical support.