Sandeep Kaur
About Sandeep Kaur
Sandeep Kaur is a Product Support Technician with a strong background in customer and technical support. She has worked in various roles in the computer software industry, including positions at Walmart, Shaw Communications, and VMM Education.
Current Role at TouchBistro
Sandeep Kaur has been employed as a Product Support Technician at TouchBistro since 2021. In this role, she is responsible for providing technical support and assistance to customers using the TouchBistro platform. Her work involves troubleshooting issues, guiding users through software functionalities, and ensuring a positive customer experience. Sandeep's position highlights her commitment to enhancing customer satisfaction through effective communication and technical expertise.
Previous Experience in Customer Service
Before joining TouchBistro, Sandeep Kaur worked as a Customer Service Representative at Walmart from 2019 to 2020 in Waterloo, Ontario, Canada. During her tenure, she developed skills in customer interaction and problem resolution. This experience contributed to her strong foundation in customer support, which she has carried into her subsequent roles in technical support.
Technical Support Background
Sandeep Kaur has a solid background in technical support, having served as an IT Technical Support Specialist at Shaw Communications from 2020 to 2021. In this role, she provided technical assistance and resolved IT-related issues for clients. Her experience in this position, along with her previous work as a Web Developer at VMM Education, has equipped her with a comprehensive understanding of the computer software industry.
Education and Qualifications
Sandeep Kaur holds a Master of Computer Applications (MCA) degree from Guru Nanak Dev University, Amritsar, which she completed from 2015 to 2017. Additionally, she obtained a Graduate Certificate in IT Business Analysis from Conestoga College, studying from 2019 to 2020. Her educational background provides her with a strong foundation in both technical and analytical skills relevant to her current role.
Expertise in Customer Relationship Management
Sandeep Kaur possesses expertise in Customer Relationship Management (CRM) systems, which enhances her ability to manage customer interactions effectively. This skill is particularly valuable in her role as a Product Support Technician, where understanding customer needs and maintaining relationships is crucial for success.