Will Martinez
About Will Martinez
Will Martinez is a Senior Customer Care Coordinator at TouchBistro, where he has worked since 2021. He has extensive experience in customer service, sales, and marketing, having held various roles in notable companies over nearly two decades.
Current Role at TouchBistro
Will Martinez serves as the Senior Customer Care Coordinator at TouchBistro, a position he has held since 2021. In this role, he focuses on enhancing customer experiences and managing customer care operations. His responsibilities include overseeing customer inquiries and ensuring effective communication between the company and its clients. His experience in customer service and office operations supports his ability to address customer needs efficiently.
Previous Experience at TouchBistro
Prior to his current role, Will Martinez worked at TouchBistro as a Customer Care Coordinator from 2019 to 2021. During this time, he developed skills in customer support and service management. His tenure at TouchBistro laid the groundwork for his advancement to the senior position, where he continues to apply his knowledge and expertise in customer care.
Professional Background in Marketing and Sales
Will Martinez has extensive experience in marketing and sales, having worked at KING CANADA INC. as a Marketing and Product Development Assistant for 14 years from 2003 to 2017. He then transitioned to BresoTEC Inc. as a Sales and Marketing Associate from 2017 to 2019. His roles in these companies involved developing marketing strategies and engaging with customers, contributing to his comprehensive understanding of the sales process.
Educational Background
Will Martinez studied at CEGEP - John Abbott College, where he earned a Diploma of College Studies (DCS) in Publications Design & Hypermedia Technology from 2000 to 2003. He furthered his education at the Montreal Radio and Television School, completing a Graduate Degree in Radio Course from 2008 to 2009. This educational foundation provided him with skills applicable to his roles in marketing and customer service.
Adaptability and Learning
Will Martinez is recognized for his adaptability and eagerness to learn, traits that have contributed to his success across various roles in customer service, marketing, and sales. His ability to adjust to new environments and challenges has enabled him to thrive in different positions throughout his career, including internships in radio production and design.