Yen Nguyen
About Yen Nguyen
Yen Nguyen is a Senior Manager of Supply Chain Operations at TouchBistro, where she has worked since 2022. She holds diplomas in Hospitality and Tourism Management and Full-Stack Web Development, and has a background in various roles within supply chain and customer success at TouchBistro.
Current Role at TouchBistro
Yen Nguyen serves as the Senior Manager of Supply Chain Operations at TouchBistro, a position held since 2022. In this role, Yen is responsible for overseeing supply chain activities, ensuring efficiency and effectiveness in operations. Yen has implemented new tools and technology to enhance supply chain processes, contributing to the overall performance of the organization.
Previous Positions at TouchBistro
Yen Nguyen has held multiple roles at TouchBistro prior to the current position. From 2016 to 2017, Yen worked as a Customer Success Coordinator, followed by a year as Team Lead for Customer Success from 2017 to 2018. Yen then transitioned to Team Lead for Hardware Operations from 2018 to 2019, before becoming the Manager of Supply Chain Operations from 2019 to 2022. This progression illustrates a solid career trajectory within the company.
Education and Expertise
Yen Nguyen studied at George Brown College, earning a Diploma in Hospitality and Tourism Management from 2012 to 2014. Additionally, Yen completed a Diploma in Full-Stack Web Development at Lighthouse Labs from 2021 to 2022. This educational background supports Yen's expertise in supply chain operations and technology implementation.
Background in Customer Service and Operations
Prior to joining TouchBistro, Yen Nguyen worked at Starbucks as a Shift Supervisor in 2016. This experience in a fast-paced customer service environment contributed to Yen's skills in managing operations and leading teams. Yen possesses strong skills in breaking down complex problems into manageable components, which is essential in supply chain management.
Experience in the Computer Software Industry
Yen Nguyen has a demonstrated history of working in the computer software industry, particularly in supply chain operations. This experience has equipped Yen with the knowledge and skills necessary to navigate the challenges of supply chain management within a technology-driven environment.