Yen Nguyen
About Yen Nguyen
Yen Nguyen is a Team Lead in Operations at TouchBistro, where she has worked since 2018. She has previous experience in customer success and management roles at TouchBistro, Starbucks, and Jugo Juice.
Current Role at TouchBistro
Yen Nguyen currently serves as the Team Lead of Operations at TouchBistro. In this role, Nguyen oversees operational processes and ensures that the team meets its objectives. This position has been held since 2018, marking a significant tenure of six years within the company. The focus of this role includes optimizing workflows and enhancing team performance to support the overall mission of TouchBistro.
Previous Experience at TouchBistro
Prior to the current role, Yen Nguyen worked at TouchBistro as a Team Lead in Customer Success from 2017 to 2018. In this capacity, Nguyen was responsible for managing customer relationships and ensuring satisfaction with the company's products and services. Additionally, Nguyen served as a Customer Success Coordinator from 2016 to 2017, contributing to the support and engagement of clients in Toronto, Ontario, Canada.
Early Career at Starbucks and Jugo Juice
Yen Nguyen began their career in the food and beverage industry with a position at Starbucks as a Shift Supervisor in 2016. This role lasted for four months and involved managing daily operations and staff. In 2015, Nguyen also worked as an Assistant Store Manager at Jugo Juice for one month, where responsibilities included assisting in store management and customer service.
Education at George Brown College
Yen Nguyen studied at George Brown College from 2012 to 2014, completing a two-year program. This educational background provided foundational knowledge and skills that contributed to Nguyen's career in operations and customer success within the hospitality and service sectors.