Yen Nguyen
About Yen Nguyen
Yen Nguyen serves as the Manager of Hardware Operations at TouchBistro, where she has worked since 2019. With experience in various roles at the company, she leads a team of analysts and coordinators while enhancing supply chain processes and managing hardware operations.
Work at TouchBistro
Yen Nguyen has been with TouchBistro since 2016, progressing through various roles. Currently, as Manager of Hardware Operations since 2019, Yen oversees a team that includes Supply Chain Analysts and Hardware Fulfillment Coordinators. In this role, Yen manages relationships with supply chain partners across the US, Canada, UK, and Mexico. Prior to this position, Yen served as Team Lead in Operations and Customer Success, where responsibilities included coordinating hardware releases and improving inventory management processes.
Education and Expertise
Yen Nguyen studied at George Brown College, earning a Diploma in Hospitality and Tourism Management from 2012 to 2014. This educational background supports Yen's expertise in operations management and customer success within the technology and hospitality sectors. Yen's proficiency in various software systems, including Netsuite, Salesforce, and Tableau, enhances operational efficiency and data management.
Background
Before joining TouchBistro, Yen worked at Starbucks as a Shift Supervisor for four months in 2016. This experience contributed to Yen's skills in team leadership and customer service. Yen's career at TouchBistro began as a Customer Success Coordinator, where foundational knowledge of customer relations was developed, leading to subsequent leadership roles.
Achievements
In the role of Manager, Hardware Operations, Yen Nguyen has developed new KPIs and created reports and dashboards using Salesforce and Tableau. These initiatives aim to enhance operational visibility and performance tracking. Yen also collaborates with customer-facing teams to align processes and expectations, ensuring a cohesive approach to hardware operations.