John Stewart
About John Stewart
John Stewart is the Team Leader for Sales & Retention at Tower Insurance in Auckland, New Zealand, where he has worked since 2019. He has a strong background in customer relations and insurance, having previously held positions at AIA, IAG, and Youi Insurance.
Work at Tower Insurance
John Stewart has served as Team Leader for Sales & Retention at Tower Insurance since 2019. He is based in Auckland CBD, New Zealand. In this role, he leads a team of 13 retention specialists, focusing on achieving high Voice of Customer metrics and strong financial outcomes. Stewart has demonstrated adaptability by successfully managing his team remotely while exceeding performance expectations. He has collaborated with key stakeholders to implement strategic business objectives and has led initiatives aimed at supporting financially vulnerable clients during the COVID-19 pandemic.
Previous Employment Experience
Prior to his current position, John Stewart worked at AIA as a Service Consultant in the Customer Relations Team for four months in 2019. He also held the role of Senior Personal Insurance Consultant at IAG from 2016 to 2019, where he provided technical support. Before that, he was a Business Insurance Consultant at Momentum in South Africa for six years. Additionally, he served as Insurance Sales & Service Team Leader at Youi Insurance from 2014 to 2016 in Auckland.
Education and Expertise
John Stewart has a strong educational background in financial services and business administration. He studied at ANZIIF, where he achieved a Diploma in Financial Services and completed Tier 2 General Insurance Compliance. He also holds a Bachelor of Business Administration from IMM Graduate School, which he obtained from 2010 to 2013. Furthermore, he earned a NZQA Level 5 National Certificate in Financial Services from Professional IQ College between 2014 and 2015.
Achievements in Leadership
In his role at Tower Insurance, John Stewart successfully led a team of retention specialists to achieve high Voice of Customer metrics. He has completed a High-Performance coaching program with Blair Stevenson from BravaTrak, enhancing his leadership skills. Stewart has also led significant initiatives, including payment deferrals for clients facing financial difficulties during the COVID-19 pandemic and an off-risk campaign for legacy offerings.