Naga Cuddalore Patta
About Naga Cuddalore Patta
Naga Cuddalore Patta is an IT Operations Analyst at Tower Insurance in Auckland, New Zealand, with over 15 years of experience in IT support and application analysis across various companies, including Chubb and Genesis Energy.
Work at Tower Insurance
Naga Cuddalore Patta has been employed at Tower Insurance since 2016. Initially serving as an Application Support Analyst, Naga transitioned to the role of IT Operations Analyst in 2018. In this capacity, Naga has contributed to the management and support of IT operations, focusing on enhancing application performance and user experience. Naga's experience at Tower Insurance includes supporting environments with up to 20,000 users, demonstrating a strong capability in handling large-scale IT operations.
Previous Experience in IT Support
Prior to joining Tower Insurance, Naga Cuddalore Patta worked at Chubb as an IT Support Technician for 10 months in Auckland, New Zealand, from 2015 to 2016. Naga also held the position of Service Desk Technical Analyst at Genesis Energy for three years, from 2010 to 2013. Earlier in Naga's career, roles included SharePoint Administrator/Application Support Analyst at Infosys in Bangalore, India, and Technical Support Associate at Dell Services in Hyderabad, India. This diverse background has equipped Naga with a comprehensive understanding of IT support and operations.
Education and Expertise
Naga Cuddalore Patta studied at Wintec, where foundational knowledge in IT was acquired. Naga has developed expertise in supporting custom web and standalone applications, alongside a proven track record in implementing ITIL processes. This experience includes documenting knowledge bases aimed at continuous improvement, which enhances operational efficiency and service delivery in IT environments.
Professional Background
Naga Cuddalore Patta's professional journey began in 2005 with Dell Services as a Technical Support Associate. Following this, Naga worked at Infosys for two years as a SharePoint Administrator/Application Support Analyst. The subsequent roles at Genesis Energy and Chubb further solidified Naga's skills in IT support and operations. This extensive background in various IT roles has contributed to a well-rounded understanding of the industry.