Nancy Gomes
About Nancy Gomes
Nancy Gomes is a Customer Service Specialist currently employed at Tower Insurance in Auckland, New Zealand, where she has worked since 2021. She has a diverse background in customer service, having previously worked at AA Insurance NZ and Inland Revenue NZ, along with experience in financial crime at Barclays Corporate Banking in India.
Work at Tower Insurance
Nancy Gomes has been employed at Tower Insurance as a Customer Service Specialist since 2021. Her role involves assisting customers with their inquiries and providing support related to insurance products and services. Based in Auckland, New Zealand, she has contributed to enhancing customer satisfaction and operational efficiency within the company.
Previous Experience at AA Insurance NZ
Before joining Tower Insurance, Nancy worked at AA Insurance NZ as a Customer Service Representative from 2019 to 2021. During her two years in this position, she was responsible for addressing customer needs and managing inquiries, further developing her skills in customer service within the insurance sector.
Career Background at Inland Revenue NZ
Nancy Gomes served as a Customer Service Officer at Inland Revenue NZ from 2016 to 2019. Over her three years in this role, she handled customer interactions and provided assistance related to tax inquiries, contributing to the agency's mission of delivering effective public service.
Experience at Barclays Corporate Banking
Prior to her roles in New Zealand, Nancy worked as a Financial Crime Officer at Barclays Corporate Banking from 2010 to 2015 in Noida, India. In this position, she focused on compliance and risk management, playing a key role in identifying and mitigating financial crime risks.
Education and Expertise
Nancy Gomes holds a Bachelor of Arts degree, having studied at both the Convent of Jesus and Mary and Delhi University from 2007 to 2010. Her academic background in Economics has equipped her with analytical skills relevant to her roles in customer service and financial sectors.