Paula Teixeira
About Paula Teixeira
Paula Teixeira is an Application Support Engineer at Tower Insurance in Auckland, New Zealand, where she has worked since 2020. With a background in IT support and a Bachelor's degree in Computer Science, she has held various roles in the technology sector, including positions at Spark New Zealand and Grupo Marista.
Work at Tower Insurance
Paula Teixeira has been employed at Tower Insurance since 2020 as an Application Support Engineer. In this role, she is responsible for scheduling and managing batch jobs through JAMS. She ensures that these jobs run smoothly and addresses any issues that may arise during their execution. Prior to her current position, she worked at Tower Insurance as a Senior Service Desk Analyst from 2018 to 2020, where she gained valuable experience in IT support and service management.
Education and Expertise
Paula Teixeira holds a Bachelor’s degree in Computer Science from Universidade do Extremo Sul Catarinense, where she studied from 2006 to 2011. This educational background provided her with foundational knowledge and skills in various aspects of computer science, which she has applied throughout her career in IT support and application management.
Background in IT Support
Paula Teixeira has a diverse background in IT support roles across different organizations. She began her career as an IT Assistant at Aymará Educação in Brazil from 2010 to 2011. She then worked as a Technical Support Analyst at Grupo Marista from 2012 to 2015 and as an Advanced Technical Support professional at Brasil Telecom from 2011 to 2012. In New Zealand, she served as a Help Desk Analyst at Spark New Zealand in 2016 and as a Desktop/Network Support Technician at New Era IT from 2016 to 2018.
Knowledge Management Practices
In her current role at Tower Insurance, Paula Teixeira regularly updates and maintains the internal knowledge base using Confluence. This practice ensures that new procedures and incident resolutions are documented, providing valuable resources for future reference and enhancing the overall efficiency of the support team.