Pooja Sharma
About Pooja Sharma
Pooja Sharma is a Customer Care Consultant with extensive experience in technology support and customer service. She has worked for various organizations, including Tower Insurance and Wealthpoint, and holds a bachelor's degree from Manukau Institute of Technology.
Work at Tower Insurance
Pooja Sharma has been employed at Tower Insurance as a Customer Care Consultant since 2015. In this role, she is responsible for providing support and assistance to customers, ensuring their inquiries and issues are addressed effectively. Her tenure at Tower Insurance spans nine years, during which she has developed a strong understanding of the insurance industry and customer service best practices.
Current Role at Wealthpoint, LLC
Since 2019, Pooja Sharma has worked at Wealthpoint, LLC as an Xplan Helpdesk Support Analyst. In this position, she offers technical support related to the Xplan software, assisting users with troubleshooting and resolving issues. Her experience in this role contributes to her expertise in customer care and technical support.
Previous Experience at Santander Bank, N.A.
Pooja Sharma worked at Santander Bank, N.A. from 2008 to 2011 as an Advisor Technology Support. During her three years in this role, she provided technology-related assistance to bank advisors, helping them navigate various systems and tools to enhance their service delivery.
Experience at Spark New Zealand
Pooja Sharma served as a Communication Consultant at Spark New Zealand from 2008 to 2011. In this role, she focused on customer communication and support, contributing to the overall customer experience during her three-year tenure.
Education at Manukau Institute of Technology
Pooja Sharma studied at Manukau Institute of Technology, where she achieved a bachelor's degree. This educational background has provided her with foundational knowledge and skills applicable to her roles in customer care and technical support.