Steve Wilson
About Steve Wilson
Steve Wilson serves as the Chief Claims Officer at Tower Insurance, bringing extensive experience from his previous roles at IAG and QBE Insurance. His career spans various sectors, including insurance, claims management, and strategy, with a proven track record in managing significant P&L performance and leading award-winning digital claims programs.
Current Role at Tower Insurance
Steve Wilson serves as the Chief Claims Officer at Tower Insurance, a position he has held since 2022. In this role, he oversees claims operations across New Zealand and the Pacific region. His responsibilities include managing claims processes and ensuring efficient service delivery to clients. His extensive background in claims management supports his leadership in this role.
Previous Experience at IAG
Prior to his current role, Steve Wilson held multiple positions at IAG, contributing to various aspects of claims management and operations. He served as the Head of Agency & Leader Brand Optimisation from 2014 to 2016, and as the National Supply Chain: Performance Manager for Motor Claims & Assessing from 2004 to 2007. His tenure at IAG also included roles such as State Assurance & Investigations Manager and RCAR - Vehicle Crash Testing and Research.
Experience at QBE Insurance
Steve Wilson worked at QBE Insurance from 2016 to 2022, where he held the position of National Motor Strategy and later served as the Regional Head of Claims - International. His experience at QBE included managing claims operations and developing strategies to enhance service delivery in the Asia region, particularly during his time in Singapore.
Educational Background
Steve Wilson's educational background includes a Diploma in Frontline Leadership from TAFE NSW, which he completed between 2000 and 2001. He also studied International Loss Adjusting at the Australasian Institute of Chartered Loss Adjusters. Additionally, he is pursuing a Diploma in Business Administration at Swinburne University of Technology, which he began in 2003. His foundational education was completed at Georges River Grammar, where he focused on Business from 1989 to 1993.
Achievements in Claims Management
Throughout his career, Steve Wilson has achieved significant milestones in claims management. He successfully led programs that garnered industry awards for digital claims in both Australia and Asia. His expertise in managing P&L performance is notable, with experience exceeding $2.2 billion. Additionally, he has achieved individual partnership sales exceeding $100 million, showcasing his impact in the insurance sector.