Michelle Davis
About Michelle Davis
Michelle Davis serves as the Towne Member Care Manager and Vice President at TowneBank, where she has worked since 2021. She has extensive experience in the financial services industry, particularly in operations management and customer service enhancement.
Work at TowneBank
Michelle Davis serves as the Towne Member Care Manager and holds the title of Vice President at TowneBank. She has been with the organization since 2021. In her role, she focuses on enhancing member care and improving customer service operations. Her experience in financial services equips her to manage member inquiries effectively and develop strategies to improve overall member satisfaction.
Education and Expertise
Michelle Davis studied at Old Dominion University, where she earned a Bachelor of Science in Business Administration from 1990 to 1997. Her educational background provides a strong foundation for her career in financial services. She possesses expertise in managing contact centers and enhancing customer service operations, which are critical skills in her current role.
Background in Financial Services
Michelle Davis has extensive experience in the financial services industry. Prior to her current position at TowneBank, she worked at Crescent Bank & Trust as the Call Center Director and Senior Vice President from 2018 to 2020. She also held the position of Vice President Regional Collection Manager at Crescent Bank & Trust for 15 years, from 2005 to 2020. Her background includes roles that emphasize operations management and team building.
Previous Positions and Experience
Before joining TowneBank, Michelle Davis held several key positions in the financial sector. She worked at CKS PRIME INVESTMENTS, LLC as the Director of Portfolio Outsourcing from 2020 to 2021. Additionally, she served as AVP of Operational Risk Control at CKS Financial for a brief period in 2020. Her career reflects a strong focus on operational efficiency and risk management.
Analytical Skills in Financial Services
Michelle Davis has a proven track record of applying analytical skills within the financial services sector. Her experience spans various roles that require critical thinking and problem-solving abilities, particularly in managing contact centers and enhancing customer service operations. This analytical approach supports her effectiveness in her current role at TowneBank.