Andrew Hayes
About Andrew Hayes
Andrew Hayes is a Client Retention Specialist at Townsquare Interactive, where he has worked since 2018. He has a background in sales and customer service, with previous roles at Royal Parking Inc., Starbucks, and Streetcars Car Wash, and he studied Psychology at the University of North Carolina at Charlotte.
Current Role as Client Retention Specialist
Andrew Hayes serves as a Client Retention Specialist at Townsquare Interactive, a position he has held since 2018. In this role, he focuses on maintaining and enhancing client relationships, ensuring customer satisfaction, and promoting client loyalty. His experience in this position allows him to leverage his skills in communication and problem-solving to address client needs effectively.
Previous Experience at Townsquare Interactive
Before his current role, Andrew Hayes worked at Townsquare Interactive as a Sales Development Representative from 2017 to 2018. During his nine-month tenure in Charlotte, North Carolina, he was responsible for generating leads and supporting the sales team in acquiring new clients. This experience contributed to his understanding of client dynamics and sales processes.
Background in Customer Service
Andrew Hayes has a diverse background in customer service, having worked in various roles prior to his current position. He was a Parking Attendant at Royal Parking Inc. for two years and a Barista at Starbucks for nearly a year. These roles helped him develop strong interpersonal skills and an ability to manage customer interactions effectively.
Education in Psychology
Andrew Hayes studied at the University of North Carolina at Charlotte, where he earned a Bachelor of Applied Science (B.A.Sc.) in Psychology from 2012 to 2016. His education provided him with insights into human behavior, which he applies in his professional roles, particularly in client retention and service.
Involvement with USA Hockey
In addition to his work at Townsquare Interactive, Andrew Hayes has been involved with USA Hockey as an Official since 2016. This role involves officiating hockey games, ensuring adherence to the rules, and maintaining fair play. His involvement in sports officiating reflects his commitment to teamwork and leadership.