Jordan Ward
About Jordan Ward
Jordan Ward is a Digital Marketing Specialist with over 10 years of experience in customer service, particularly in the hospitality and tourism sectors. He has held various roles, including Visitor Information Specialist and Assistant Front Office Manager, and has a strong educational background in Business Administration and Hospitality Management.
Current Role at Townsquare Interactive
Jordan Ward serves as a Digital Marketing Specialist at Townsquare Interactive, a position held since 2020. In this role, he focuses on developing and implementing marketing strategies that enhance brand visibility and engagement. His expertise in digital marketing allows him to create targeted campaigns that resonate with diverse audiences.
Previous Experience in Hospitality and Tourism
Prior to his current role, Jordan gained valuable experience in the hospitality and tourism sector. He worked as a Visitor Information Specialist at the Charlotte Regional Visitors Authority from 2018 to 2019. Additionally, he held positions such as Assistant Front Office Manager at The Godfrey Hotel Boston and Assistant Front Desk Manager at Charlotte Renaissance Suites, contributing to his extensive background in customer service.
Educational Background
Jordan Ward studied Business Administration with a focus on Hospitality and Tourism Management at Strayer University, where he earned his Bachelor's degree from 2015 to 2018. He also attended Thomas Nelson Community College, achieving an Associate's degree in Business Administration and Management from 2007 to 2010. Furthermore, he has pursued studies at George Mason University.
Customer Service Expertise
With over 10 years of experience in customer service, Jordan has developed a strong foundation in the hospitality and tourism industry. His roles have included Guest Service Representative at Hampton Inn & Suites and Claims Coordinator at Consolidated Claims Group. He has been part of several award-winning teams that emphasize customer service excellence and brand recognition.
Event Management and Catering Experience
Jordan possesses experience in catering and managing events from planning to completion. His background in hospitality has equipped him with the skills necessary to oversee various aspects of event management, ensuring successful execution and client satisfaction.