Andrea Post
About Andrea Post
Andrea Post is an Implementation Associate at TraceGains, where she has worked since 2018. She has extensive experience in IT service management, documentation creation, and team training, supported by degrees in Mental Health Counseling and Philosophy.
Work at TraceGains
Andrea Post has been employed at TraceGains as an Implementation Associate since 2018. In this role, she focuses on managing customer success and implementation projects. Her background in IT Service Management (ITIL) supports her responsibilities, enabling her to enhance service delivery and customer satisfaction. Andrea's experience in creating documentation for processes contributes to team efficiency and knowledge sharing within the organization.
Previous Experience in IT Support
Before joining TraceGains, Andrea Post worked at Long View Systems as a Desktop Support Engineer from 2014 to 2018. During her four years in this position, she developed skills in troubleshooting and supporting IT infrastructure. Prior to that, she was employed at Geek Squad as a Customer Service Agent and Microsoft Expert from 2011 to 2013, where she provided technical support and guidance to customers in the Fort Collins, Colorado area.
Education and Expertise
Andrea Post holds a Master’s Degree in Mental Health Counseling from Walden University, which she obtained from 2012 to 2019. She also earned a Bachelor of Arts in Philosophy from California State University, Stanislaus, studying there from 2004 to 2010. Her educational background complements her professional experience, particularly in areas requiring critical thinking and problem-solving skills.
Training and Coaching Background
Andrea Post has a proven track record in training and coaching team members, which enhances overall team performance. Her ability to develop and recommend solutions has contributed to improved customer satisfaction and operational effectiveness. This experience is particularly valuable in her current role at TraceGains, where she actively supports the development of her colleagues.
Career at Best Buy
Andrea Post worked at Best Buy as a Multi-channel Sales and Computing Supervisor for one year, from 2013 to 2014. In this role, she managed sales operations and provided support to customers in the Fort Collins, Colorado area. Her experience in retail management further developed her customer service skills and her ability to lead teams effectively.