Gary Walters
About Gary Walters
Gary Walters serves as the Vice President of Customer Success at TraceGains, a position he has held since 2017. With extensive experience in customer success operations and a strong educational background in engineering and management, he has significantly contributed to enhancing operational workflows and customer engagement strategies.
Work at TraceGains
Gary Walters has served as Vice President of Customer Success at TraceGains since 2017. In this role, he has played a significant part in digitizing customer support processes, which has led to smarter operational workflows. He has also led the integration of customer success strategies that have enhanced product development efficiency. Additionally, he implemented a comprehensive customer education program aimed at improving user engagement and satisfaction. Walters developed a standardized platform for quality and compliance documentation, which improved accessibility and operational insight within the organization.
Previous Experience
Before joining TraceGains, Gary Walters held various leadership positions in customer success and product management. He worked at NetApp as Senior Director of Customer Success Operations from 2014 to 2016. Prior to that, he served as Executive Director of Customer Success at Global Healthcare Exchange from 2011 to 2013. His experience also includes a role at Oracle Corporation as Sr. Director of Strategy for a brief period in 2010, and he spent five years at Sun Microsystems in multiple roles, including Sr. Director of Product Management and Director of Channel Partner Programs.
Education and Expertise
Gary Walters holds a Bachelor of Science degree in Mechanical Engineering from the University of Illinois Urbana-Champaign. He also earned a Master of Business Administration (MBA) in General Management from San Jose State University. His educational background supports his expertise in customer success strategies and operational efficiency, which he has applied throughout his career in various leadership roles.
Background
Gary Walters has a diverse professional background that spans multiple industries, including technology and healthcare. His career began at Sun Microsystems, where he developed skills in product management and channel partner programs. Over the years, he transitioned into customer success roles, focusing on enhancing customer engagement and operational processes. His extensive experience in leading customer success initiatives has positioned him as a key figure in improving organizational performance and customer satisfaction.