Julie Yu, MBA
About Julie Yu, MBA
Julie Yu, MBA, is a Customer Success Manager at TraceGains with a background in research and development. She holds a CCSM Level 4 certification and is pursuing a Doctorate in Management with a focus on Information Systems Management.
Current Role at TraceGains
Julie Yu serves as a Customer Success Manager at TraceGains, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring that clients effectively utilize the company's solutions. Her responsibilities include managing client relationships and facilitating communication between customers and the product team.
Previous Experience in Research and Development
Julie Yu has extensive experience in research and development, having worked at Superior Nut and Candy Company, Inc. in various capacities. She served as the Director of Research and Development from 2019 to 2020 and as a Research and Development Analyst from 2017 to 2019. Additionally, she held the position of Director of R&D/QAFS for eight months in 2020. Her roles involved overseeing product development and ensuring compliance with industry standards.
Education and Expertise
Julie Yu holds a Master of Business Administration (MBA) from Benedictine University, where she studied Project Management. She also earned a Bachelor of Arts in Biochemistry from North Central College. Currently, she is pursuing a Doctorate in Management with a concentration in Information Systems Management, demonstrating her commitment to advancing her knowledge in technology management.
Certification in Customer Success Management
Julie Yu holds a CCSM Level 4 certification, which indicates her advanced expertise in customer success management. This certification reflects her proficiency in developing strategies to enhance customer engagement and satisfaction, essential for her current role at TraceGains.
Focus on Diversity, Equity, and Inclusion
In her professional role, Julie Yu emphasizes diversity, equity, and inclusion (DE&I) initiatives. She actively works to promote these values within her organization, contributing to a more inclusive workplace culture.