Keith Ketcher
About Keith Ketcher
Keith Ketcher is an IT Manager currently employed at TraceGains, where he has worked since 2023. He has a background in technical support and engineering, with previous roles at support.com and Aisle 7.
Current Role at TraceGains
Keith Ketcher serves as the IT Manager at TraceGains, a position he has held since 2023. In this role, he is responsible for overseeing the company's IT operations, ensuring that technology systems are efficient and effective. His experience in IT management allows him to lead initiatives that support TraceGains' business objectives.
Previous Experience at TraceGains
Prior to his current role, Keith worked at TraceGains as a Desktop Support Analyst from 2018 to 2023. In this capacity, he provided technical support to employees, resolving issues related to hardware and software. His work contributed to maintaining smooth IT operations within the organization.
Career at Support.com
Keith Ketcher held multiple positions at Support.com. He began as a Solutions Engineer from 2010 to 2011, where he focused on providing technical solutions to clients. He then advanced to the role of Technical Lead from 2011 to 2014, leading a team and managing technical projects, enhancing the company's service delivery.
Technical Support Experience at Aisle 7
From 2014 to 2018, Keith worked as a Technical Support Specialist at Aisle 7, located at 215 NW Park Avenue, Portland, OR. In this role, he provided assistance to users, troubleshooting technical issues and ensuring that systems operated effectively. His experience in this position strengthened his technical support skills.
Education in Computer Science
Keith Ketcher studied Computer Science at Harcourt Learning Direct from 2003 to 2004. This educational background provided him with foundational knowledge in technology and computing, which has been instrumental in his career in IT and technical support.