Maria Reyes
About Maria Reyes
Maria Reyes serves as the Customer Success Operations Manager at TraceGains, a position she has held since 2022. She has a diverse background in customer success and product advisory roles, including previous positions at Microsoft and TOPS Software.
Work at TraceGains
Maria Reyes has been serving as the Customer Success Operations Manager at TraceGains since 2022. In this role, she focuses on enhancing customer satisfaction and operational efficiency. Her responsibilities include managing customer success initiatives and ensuring that clients receive optimal support and resources. This position allows her to leverage her extensive experience in customer service and operations.
Previous Experience at Microsoft
Maria Reyes worked at Microsoft from 2013 to 2017, where she held two positions. Initially, she served as a Product Advisor from 2013 to 2015 in Miami, Florida. Following this role, she transitioned to the position of Technical Service Advisor from 2015 to 2017 in Tampa, Florida. In these roles, she contributed to product support and customer engagement strategies.
Career at TOPS Software
Maria Reyes has a notable history at TOPS Software, where she held multiple roles from 2017 to 2022. She began as a Client Services Representative from 2017 to 2019 in Clearwater, Florida. She then advanced to Head of Product Knowledge from 2019 to 2021, where she focused on product training and knowledge management. Most recently, she served as Customer Success Operations Manager from 2021 to 2022, overseeing customer success strategies and operations.
Education and Expertise
While specific educational details are not provided, Maria Reyes has developed expertise in customer success operations and technical support through her various roles in the technology sector. Her experience spans several key areas, including client services, product knowledge, and operational management, equipping her with a comprehensive skill set relevant to her current position.