Megan Alexander, M.Ed.
About Megan Alexander, M.Ed.
Megan Alexander, M.Ed., is a Customer Success Manager at TraceGains in Denver, Colorado, where she has worked since 2020. She holds a Bachelor's degree in Global Affairs with a concentration in Environmental Policy and a Master's degree in Education, and has a strong background in customer success processes and data-driven decision making.
Work at TraceGains
Megan Alexander has served as a Customer Success Manager at TraceGains since 2020. In this role, she has been instrumental in building and documenting Customer Success processes. Her work focuses on enhancing the customer journey, utilizing data to inform decisions, and executing project plans with a thorough and analytical approach. Based in Denver, Colorado, she has contributed to the company's commitment to customer satisfaction and success.
Previous Experience at Teaching Strategies, LLC
Before joining TraceGains, Megan Alexander worked at Teaching Strategies, LLC as a Customer Success Manager from 2015 to 2020. In this position, she managed customer relationships and ensured successful implementation of products. Earlier in 2015, she also held the role of Strategic Account Associate at the same company for a brief period of five months. Her experience in these roles laid the foundation for her current focus on customer success.
Education and Expertise
Megan Alexander holds a Bachelor's degree in Global Affairs with a concentration in Environmental Policy from George Mason University, where she studied from 2009 to 2013. She furthered her education by obtaining a Master's of Education (M.Ed.) in Elementary Education Instruction and Curriculum from the same institution, completing her studies from 2014 to 2015. Her educational background supports her analytical skills and project management capabilities in her current role.
Background
Megan Alexander's professional journey reflects a strong commitment to customer success and education. Her academic pursuits in global affairs and education have shaped her approach to customer relationship management. With a focus on the customer journey and a passion for forward-thinking strategies, she has developed a comprehensive understanding of how to support clients effectively throughout their engagement.