Shawn Sanders
About Shawn Sanders
Shawn Sanders is the Director of Technical Customer Support at TraceGains, where he has worked since 2023. He has a diverse background in customer support and sales, with previous roles at the U.S. Coast Guard, Dingo, JobAdder, and TraceGains, along with extensive education in energy technology and engineering.
Current Role at TraceGains
Shawn Sanders serves as the Director of Technical Customer Support at TraceGains, a position he has held since 2023. In this role, he is responsible for overseeing the technical support team, ensuring that customers receive effective assistance with the company's software solutions. His experience in customer support and operations management contributes to his ability to lead the team in providing high-quality service.
Previous Experience in Customer Support
Prior to his current role, Shawn Sanders worked at TraceGains as the Customer Support Manager from 2020 to 2023. He also held the position of Supplier Success Manager from 2018 to 2020. These roles allowed him to develop a strong foundation in customer relations and support within the software industry, enhancing his skills in managing customer expectations and improving service delivery.
Military Background
Shawn Sanders has a military background, having served in the U.S. Coast Guard as a Storekeeper from 1999 to 2003. His service took place in Port Angeles, WA, where he gained valuable experience in operations and logistics. This background has contributed to his strong skills in operations management.
Educational Background
Shawn Sanders has pursued multiple educational paths. He studied at the University of Alaska Anchorage, where he focused on Electrical and Electronics Engineering from 1995 to 1997. He later attended Ecotech Institute, earning a degree in Energy Technology from 2010 to 2012. Additionally, he studied Business Administration and Management at Crichton College from 1997 to 1998. This diverse educational background supports his expertise in various fields.
Expertise in Software as a Service
Shawn Sanders possesses expertise in Software as a Service (SaaS) and Continuous Improvement. His experience in the computer software industry has equipped him with the skills necessary to drive improvements in customer support and operational efficiency. His knowledge in these areas is beneficial for his current role at TraceGains and his involvement with Accurate Work Solutions.