Steve P.
About Steve P.
Steve P. is a Customer Success Manager at TraceGains, where he has worked since 2021. He has a background in biochemistry and has held various positions in customer service and management across multiple companies.
Current Role at TraceGains
Steve P. serves as a Customer Success Manager at TraceGains, a position he has held since 2021. In this role, he focuses on ensuring customer satisfaction and success, leveraging his experience to support clients in utilizing TraceGains' solutions effectively. His work contributes to building strong relationships with customers and enhancing their overall experience with the company's products.
Previous Experience at Ecolab
Prior to his current role, Steve P. worked at Ecolab as a Bulk Filler from 2009 to 2012. During his three years in this position, he was involved in the filling processes, contributing to the company's operational efficiency in Joliet, Illinois. This experience laid the groundwork for his later roles in customer service and management.
Experience at The Patrick C. Haley Mansion
Steve P. was employed as a Server at The Patrick C. Haley Mansion from 2013 to 2014. His responsibilities included providing quality service to guests and managing dining experiences. This role enhanced his customer service skills and prepared him for future positions in client-facing roles.
Role at Superior Nut and Candy Company, Inc.
Steve P. worked as a Commercialization Manager at Superior Nut and Candy Company, Inc. from 2019 to 2021. In this two-year role, he was responsible for overseeing the commercialization of products, which involved coordinating between various departments to ensure successful product launches. His experience in this position further developed his expertise in product management and customer engagement.
Education in Biochemistry
Steve P. studied at the University of Illinois at Chicago, where he earned a Bachelor of Science in Biochemistry from 2012 to 2016. His education provided him with a strong foundation in scientific principles, which he applies in his professional roles, particularly in understanding product development and customer needs.