Ty Howell De Winkle
About Ty Howell De Winkle
Ty Howell De Winkle serves as an Enablement Training & Delivery Specialist at TraceGains, where he develops innovative training techniques and enhances internal engagement. He has a diverse background in customer service and training roles across various organizations, including Aflac, Xerox, and IBM.
Current Role at TraceGains
Ty Howell De Winkle serves as an Enablement Training & Delivery Specialist at TraceGains, a position he has held since 2020. In this role, he develops and implements innovative delivery techniques for product training. He also supports the logistics of learning programs, which includes scheduling and promotion. Additionally, he acts as a brand and culture ambassador to enhance internal engagement within the organization. His focus on improving training effectiveness includes utilizing Net Promoter Score (NPS) surveys.
Previous Experience
Prior to his current role, Ty worked at TraceGains in various capacities. He was a Digital Document Specialist from 2015 to 2016 and later served as a Customer Success Manager from 2016 to 2020. His career also includes positions at Aflac as an Independent Associate, Connect for Health Colorado in Member Services, Xerox in Customer Care, IBM as an Applecare Advisor, and ITT Technical Institute in Default Management. His diverse experience spans multiple industries and roles.
Education and Academic Background
Ty Howell De Winkle studied at Ball State University from 2004 to 2008, where he earned a Bachelor of Science degree. He pursued two fields of study: Interpersonal Communication Studies and Sociology. His academic background provides a foundation for his work in training and customer engagement.
Skills and Techniques
In his role at TraceGains, Ty develops innovative delivery techniques for training programs. He employs methods such as Net Promoter Score (NPS) surveys to evaluate and enhance the effectiveness of the training provided. His skills in logistics support the organization and execution of learning programs, ensuring they meet the needs of participants.
Engagement and Culture Initiatives
As a brand and culture ambassador at TraceGains, Ty Howell De Winkle plays a key role in enhancing internal engagement. His initiatives aim to foster a positive workplace culture and improve employee involvement in training and development activities. This aspect of his role is vital for promoting a collaborative and supportive environment within the company.