Baitumetse Lekubu
About Baitumetse Lekubu
Baitumetse Lekubu is a Customer Success Specialist and Team Leader at Trackforce Valiant, with extensive experience in managing service desks and client onboarding. She holds a Cum Laude diploma in Information Technology from IIE Rosebank College and has worked in various roles in the education and technology sectors.
Work at Trackforce Valiant
Baitumetse Lekubu serves as a Customer Success Specialist (Team Leader) at Trackforce Valiant, a position held since 2019. In this role, Lekubu is responsible for managing client onboarding processes and ensuring successful product integration. She utilizes project management techniques to facilitate customer success and monitors the progress of product ramp-up. Lekubu also documents software defects and collaborates with internal departments to address and resolve issues, ensuring that client platforms are set up effectively.
Education and Expertise
Baitumetse Lekubu holds an IIE National Diploma in Information Technology in Network Management, achieved with Cum Laude honors from IIE Rosebank College, where she studied from 2014 to 2016. Prior to this, she obtained a National Senior Certificate (Matric) from Christian Progressive College, where she excelled in Mathematics and Sciences from 2009 to 2013. Her educational background equips her with a strong foundation in computer systems networking and telecommunications.
Background
Before joining Trackforce Valiant, Baitumetse Lekubu gained valuable experience at IIE Rosebank College. She worked as a Student Tutor for Network Architecture N+ and Computer Architecture A+ for seven months in 2016. Following this role, she served as an ICT Support Technician from 2017 to 2019, where she further developed her technical skills in support and service management.
Customer Success Management Experience
Baitumetse Lekubu has extensive experience in managing service desks, ensuring that service tickets are resolved within agreed Service Level Agreements (SLAs). She is responsible for training clients to ensure they become self-sufficient in using their platforms. Her focus on customer success is evident in her proactive approach to onboarding and her commitment to monitoring product integration.