Helen Harrington
About Helen Harrington
Helen Harrington serves as the Customer Success Director for EMEA at Trackforce Valiant + TrackTik, where she leads the International Customer Success Team and focuses on strategic partnerships. She has extensive experience in customer success and business development, having held various roles in the hospitality and technology sectors across Europe.
Current Role at Trackforce Valiant
Helen Harrington serves as the Customer Success Director for EMEA at Trackforce Valiant + TrackTik. She has held this position since 2023, operating from Amsterdam, North Holland, Netherlands. In her role, she leads the International Customer Success Team and focuses on developing strategic partnerships through digital transformation. She is responsible for establishing the Customer Success vision for TrackTik, which is recognized as a significant player in the security workforce management sector.
Previous Experience at Trackforce Valiant
Prior to her current position, Helen Harrington worked at Trackforce Valiant + TrackTik in various roles. She was a Client Success Manager from 2018 to 2021, followed by a Senior Client Success Manager from 2021 to 2023. During her tenure, she contributed to enhancing client relationships and improving customer satisfaction within the organization, based in Amsterdam, North Holland, Netherlands.
Career Background in Customer Success
Helen Harrington has extensive experience in customer success and business development. She worked as a Senior Customer Success Manager at Hotelchamp from 2017 to 2018 and as a Regional Account Manager at Roomex.com from 2016 to 2017. Additionally, she held the position of Business Development Manager at Corporate Traveller UK for one year in Liverpool, United Kingdom. Her background includes roles that emphasize client engagement and relationship management.
Educational Qualifications
Helen Harrington studied at the University of Liverpool, where she earned a B.A. (Hons.) in English and Communication Studies from 2010 to 2013. This academic background provided her with a strong foundation in communication, which is essential in her roles within customer success and business development.
Early Career Experience
In the early stages of her career, Helen Harrington worked at FACT (Foundation for Art and Creative Technology) as an Event & Marketing Manager from 2013 to 2014. She also served as a Sales, Marketing & Events Manager at Carlson Rezidor Hotel Group from 2014 to 2015. These roles contributed to her skills in marketing and event management, which complement her customer success expertise.