Hunter Moore
About Hunter Moore
Hunter Moore serves as the Manager of Customer Experience and Scale at Trackforce Valiant + TrackTik, where he employs data-driven analysis to enhance customer service. He has a background in customer success and marketing, with previous roles at Vinty and Trackforce Valiant + TrackTik in San Diego, California.
Current Role at Trackforce Valiant
Hunter Moore currently serves as the Manager of Customer Experience and Scale at Trackforce Valiant + TrackTik. He has held this position since 2023 in San Diego, California. In this role, he focuses on enhancing customer experience and developing scalable solutions to meet customer needs.
Previous Experience at Trackforce Valiant
Prior to his current role, Hunter Moore worked at Trackforce Valiant + TrackTik in various capacities. He served as Customer Success Specialist from 2019 to 2021, followed by Customer Success Manager from 2021 to 2022, and Manager of Customer Success NA from 2022 to 2023. During his tenure, he initiated the formation of a new team to service the largest customer segment.
Experience at Vinty
Hunter Moore began his career at Vinty, where he worked as a Sales and Marketing Associate from 2018 to 2019 for nine months. He also held the position of Sales and Marketing Intern for three months in 2018. His experience at Vinty laid the foundation for his skills in customer engagement and marketing strategies.
Education and Qualifications
Hunter Moore studied at San Diego State University, where he earned a Bachelor of Science in Marketing from 2016 to 2018. His education provided him with a strong foundation in marketing principles, which he has applied throughout his career in customer success and experience roles.
Skills and Contributions
Hunter employs data-driven analysis to identify customer challenges and opportunities for system expansion. He acts as a liaison between customers and various internal departments, including Product, Sales, Marketing, Client Success, and Finance. He has implemented a round-robin system using CRM ticketing to optimize response times and developed a proactive communication strategy to ensure timely information reaches customers.