Ioanna Siontas
About Ioanna Siontas
Ioanna Siontas is a Client Success Executive and Team Lead with a background in community, public affairs, and policy studies from Concordia University. She has extensive experience in client success and account management across various companies in Canada.
Current Role at TrackTik
Ioanna Siontas serves as the Client Success Executive and Team Lead at TrackTik since 2023. In this role, she oversees client relationships and ensures the successful implementation of services for clients. Her responsibilities include leading a team dedicated to enhancing client satisfaction and success.
Previous Experience at TrackTik
Prior to her current position, Ioanna worked at TrackTik as a Client Success Manager for Large and Enterprise Clients from 2019 to 2022. In this capacity, she managed key client accounts and focused on delivering tailored solutions to meet client needs. She also held the position of Senior Client Success Manager for Large and Enterprise Clients from 2022 to 2023, further solidifying her expertise in client management.
Education Background
Ioanna studied at Concordia University from 2008 to 2012, where she earned an undergraduate degree in Community, Public Affairs, and Policy Studies. Additionally, she participated in a study abroad program at Keele University in 2011 for 11 months, broadening her educational experience.
Career History in Account Management
Ioanna has extensive experience in account management, having worked at several organizations. She served as an Account Manager at SureTraxx Cash Management Systems, Inc. from 2017 to 2019 and at NELMAR Security Packaging Systems Inc. during the same period. Her earlier roles include Wholesale Account Manager at Bummis Cloth Diapering from 2013 to 2015 and Customer Care Representative at the same company from 2012 to 2013.
Work Experience in Customer Service
Ioanna has a solid foundation in customer service, having worked as a Customer Service and Project Coordinator at Contrôles Laurentide / Laurentide Controls from 2015 to 2016. This role involved coordinating projects and addressing customer inquiries, contributing to her overall expertise in client relations.