Robert Walters
About Robert Walters
Robert Walters is a Senior Client Support Specialist in Payroll Operations at Valiant, where he has worked since 2010. He provides training to clients, resolves issues with technical support, and generates payroll reports, demonstrating strong client service and problem-solving skills.
Work at Trackforce Valiant
Robert Walters has been employed at Trackforce Valiant as a Senior Client Support Specialist in Payroll Operations since 2010. He operates from Woodbury, New York, where he plays a key role in supporting client needs. His responsibilities include training current and potential clients on payroll operations, monitoring company emails, and processing client requests efficiently. Walters interfaces with PCS and Valiant Tech Support to resolve client issues, ensuring a smooth experience for users.
Education and Expertise
Robert Walters possesses extensive knowledge of payroll software and processing procedures. He is proficient in the full Microsoft Office Suite and MS Report Writer, which aids him in generating quarterly and year-end reports, including W-2s. His expertise extends to conducting product demonstrations to showcase the company's offerings, highlighting his ability to communicate complex information effectively.
Client Support and Services
In his role, Robert Walters provides exceptional client service, demonstrating strong communication and problem-solving skills. He supports the PCS Payroll Processing team with various tasks, ensuring that client needs are met promptly. His focus on client satisfaction is evident in his training sessions for clients, both current and prospective, which aim to enhance their understanding of payroll operations.
Professional Responsibilities
Robert Walters is responsible for transmitting positive pay files as part of his job duties. He monitors company emails to process client requests efficiently, ensuring that all inquiries are addressed in a timely manner. His role requires a keen attention to detail and a commitment to maintaining high standards of service for all clients.