Samuel Ordieres
About Samuel Ordieres
Samuel Ordieres is a customer success professional and founder of VEVI.es, with a diverse background in sales, marketing technology, and software development. He has held various roles at companies such as Lingokids, Zapiens, and Trackingplan, where he focuses on enhancing customer engagement and product development.
Current Role at Trackingplan
Samuel Ordieres currently serves in the Customer Success department at Trackingplan, a company that is part of Y Combinator's Winter 2022 batch. He has been in this role since 2023, contributing to the development of Customer Success Playbooks and Health metrics aimed at improving customer engagement and minimizing churn. In his position, he also acts as the 'Voice of the Customer,' influencing the prioritization of product features based on customer feedback.
Previous Experience in Customer Success and Sales
Prior to his role at Trackingplan, Samuel Ordieres held various positions that contributed to his expertise in customer success and sales. He worked at Lingokids as a Martech Manager from 2021 to 2023, focusing on marketing technology strategies. He also served as Chief Sales Officer and CEO at Zapiens, where he gained valuable experience in sales management and customer relations from 2014 to 2018.
Founding and Entrepreneurial Experience
Samuel Ordieres is the founder of VEVI.es, a position he has held since 2021. His entrepreneurial journey includes co-founding additions - additive solutions, where he worked as an Account Manager from 2011 to 2014. He also served as an Entrepreneur at the same company from 2010 to 2011. His experience in founding and managing companies has equipped him with a diverse skill set in business operations and customer engagement.
Educational Background
Samuel Ordieres has a solid educational foundation in technology and business management. He studied at Universidad de Oviedo, earning a degree in Ingeniería Técnica Industrial Esp.Mecánica from 2004 to 2010. He also completed the Ignite Program at Cambridge Judge Business School in 2018, focusing on high-tech business management. Additionally, he obtained a Técnico Superior en Desarrollo de aplicaciones web from CIFP La Laboral, where he studied from 2012 to 2014.
Technical and Analytical Skills
Throughout his career, Samuel Ordieres has developed strong technical and analytical skills. He worked as a Software Developer at Capgemini and as a Data Engineer at Merkle Spain. His experience as an Analytics Engineer and CDP Lead at The Cocktail further enhanced his capabilities in data analysis and customer relationship management. These roles have contributed to his ability to analyze customer data and optimize customer experiences.