Victor Padilla
About Victor Padilla
Victor Padilla is a Customer Success Manager at TRACTIAN with extensive experience in client relationship management and technical support roles across various companies in Mexico.
Customer Success Manager at TRACTIAN
Victor Padilla currently serves as a Customer Success Manager at TRACTIAN, a role he has held since 2024. He operates in a hybrid model based in Mexico. In this position, he manages and fosters relationships with key enterprise clients, ensuring their successful implementation and adoption of TRACTIAN's solutions. He also oversees strategic discussions to align solutions with the clients' business goals and leads planning sessions. Victor reports on account health, identifies expansion opportunities, and assesses risk factors, working closely with technical teams to address client-specific requirements.
Previous Roles at TRACTIAN
Before becoming a Customer Success Manager, Victor Padilla worked as an Enterprise Account Executive at TRACTIAN from 2023 to 2024. During his 11-month tenure, he was involved in engaging with key stakeholders and decision-makers, delivering insights and recommendations for product usage and satisfaction, and managing commercial negotiations. His role also involved upselling and cross-selling activities to foster business growth.
Experience at DocuSign
Victor Padilla has significant experience at DocuSign, where he held multiple roles. He served as a LATAM Enterprise Business Development Representative in 2023, a LATAM Mid-Market Business Development Representative from 2022 to 2023, and a LATAM Sales Development Representative in 2022. His responsibilities included developing and maintaining close relationships with enterprise clients, delivering strategic recommendations, and supporting business development initiatives in Mexico City, Mexico.
Education in Electronics and Communications Engineering
Victor Padilla earned a Bachelor of Engineering (BE) in Electronics and Communications Engineering from Instituto Politécnico Nacional, where he studied from 2012 to 2016. Prior to that, he completed an Associate of Science (AS) in Electronics at the same institution between 2009 and 2012. His academic background provides a strong technical foundation that has been essential in his professional roles.
Career Beginnings and Other Roles
Victor Padilla began his career with positions at MB Instrumentos and Elevadores Otis, where he worked as a Marketing Trainee and Field Service Engineer Trainee, respectively. He later held technical roles at KEYENCE CORPORATION, first as a Senior Technical Support Associate and then as a Customer Success Engineer. Additionally, he was a Content Creator in the YouTube Partner Program and worked at Odoo as an Account Executive. These varied experiences have contributed to his versatile skill set in both technical and client-facing roles.