Andres Hernandez
About Andres Hernandez
Andres Hernandez is a Senior Customer Success Manager at Traction Complete, with a background in technical sales and customer service across various industries in Canada. He holds a Bachelor of Engineering degree from Ontario Tech University, specializing in Energy Systems Engineering.
Current Role at Traction Complete
Andres Hernandez serves as a Senior Customer Success Manager at Traction Complete, a position he has held since 2023. In this role, he focuses on enhancing customer satisfaction and ensuring the successful implementation of the company's solutions. His extensive experience in customer success roles contributes to his effectiveness in managing client relationships and driving product adoption.
Previous Experience at Traction Complete
Before his current role, Andres worked at Traction Complete as a Customer Success Manager from 2021 to 2023. During this time, he was responsible for supporting clients and facilitating their use of the company's services. His contributions helped to strengthen customer engagement and retention.
Professional Background in Customer Service
Andres has a diverse background in customer service roles. He worked as a Bilingual Facilities Services Coordinator at BGIS from 2016 to 2018, where he managed service requests and coordinated facilities operations. Earlier, he served as a Barista/Customer Service Clerk at Indigo from 2014 to 2016, and as a Cook/Customer Service Clerk at Mucho Burrito from 2012 to 2013. These positions provided him with foundational skills in customer interaction and service delivery.
Educational Qualifications
Andres Hernandez studied at Ontario Tech University, where he earned a Bachelor of Engineering (B.Eng.) degree. His academic focus included Energy Systems Engineering, which he pursued from 2012 to 2017. This educational background supports his technical expertise and understanding of engineering principles.
Early Career Experience
Andres began his career in 2014 as a Tutor at Tutor Doctor, where he provided educational support for a brief period. His early work experiences also include roles in customer service and technical sales, which laid the groundwork for his later positions in customer success management.