Nicola Brookes
About Nicola Brookes
Nicola Brookes is a Customer Success Manager with a diverse background in client relations and marketing. She has held various positions at companies such as Predictable Revenue™ Inc., Buyatab Online Inc., and Traction Complete, and holds a Bachelor of Commerce degree from The University of British Columbia.
Current Role at Traction Complete
Nicola Brookes serves as a Customer Success Manager at Traction Complete, a position she has held since 2023. In this role, she focuses on ensuring customer satisfaction and success, leveraging her extensive background in client management and support. Her responsibilities include developing relationships with clients, addressing their needs, and facilitating the adoption of Traction Complete's solutions.
Previous Experience at Predictable Revenue™ Inc.
Nicola Brookes worked at Predictable Revenue™ Inc. from 2016 to 2019. Initially, she served as a Market Response Representative for one year, where she contributed to lead generation and customer engagement efforts. Following this role, she advanced to the position of Account Manager, where she managed client accounts and supported revenue growth for a period of two years.
Client Success Management at Buyatab Online Inc.
At Buyatab Online Inc., Nicola Brookes held the position of Client Success Coordinator from 2020 to 2022, where she focused on enhancing client relationships and ensuring successful onboarding. She then progressed to Manager, Client Success, from 2022 to 2023, overseeing a team dedicated to client satisfaction and retention strategies.
Educational Background at The University of British Columbia
Nicola Brookes studied at The University of British Columbia, where she earned a Bachelor of Commerce (BCom) degree with a focus on Marketing. Her studies spanned from 2012 to 2017, providing her with a solid foundation in business principles and marketing strategies.
Early Career Experience
Before her roles in customer success and account management, Nicola Brookes gained diverse experience in various positions. She worked as a Marketing Co-op Student at the Sauder School of Business from 2014 to 2016, and held a Front End Team Member position at Whole Foods Market from 2013 to 2014. Additionally, she served as a Franchisee at Student Works Painting for eight months in 2013 and completed a Sales Co-op at PepsiCo in 2015.